Loading... Please wait...

Shipping & Returns

Shipping & Returns

To contact us about your purchase, send an email to returns@thewirelessage.com  or call 1-800 525-1721.

To return a product you bought on www.wirelessage.com, you can do one of these things:

  • Take it to any Wireless Age Store
  • Mail the item to:  Wireless Age, 1408 Broad St, Regina SK S4R 1Y9

Note: Shipping and insurance charges are not refundable. Wireless Age is not responsible for any loss or damage that may occur during shipping.

Shipping
We can ship to virtually any address in Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order within Saskatchewan we use a flat rate for Regina and Saskatoon city limits. Outside of these 2 cities we will use either flat rate ground shipping or Canada Post. Outside of the province we will use Canada Post and the shipping rates will be based on weight and size of package. To reflect the policies of the shipping company we use, all weights will be rounded up to the next full pound.  

  1. The returned product must be in like-new (saleable) condition, in the original packaging with all manuals, chargers, and/or applicable pieces.
  2. You must provide the original sales receipt or the sale must be in Wireless Age records.
  3. The manufacturer's warranty applies from date of purchase. Sales receipts are required for all warranty claims.
  4. Wireless Age liability is limited to the cost of goods sold.
  5. Wireless Age is not liable for any lost or damaged products being returned.
  6. Return time frames and acceptable use limits (trial periods):

 

Type of productWhere it was purchasedYou can return the product

Smartphones and feature phones

Online (The Wireless Age)
  • Within 30 days of the date the phone is activated on the network
  • With less than 200 minutes of voice usage
  • With less than 500 Mb of data usage
Smartphones and feature phones  
  • Within 15 days of the purchase date
  • With less than 100 minutes of voice usage
  • With less than 250 Mb of data usage
All other products Wireless Age Store Within 30 days of the purchase date
All other products Wireless Age Store Within 15 days of the purchase date


APPLE WATCH RETURN POLICY


Apple Watch and Apple Sport Watch IN STORE RETURN POLICY:  Fashion Apparel is returnable within 14 days of purchase if unopened. 
Opened packaging will not be accepted for return. 
If product requires servicing please contact Apple or an Apple Service Provider directly.  For complete Terms and Conditions, visit: http://www.apple.com/legal/warranty/products/warranty-canada-english.html

News

newsletter